How to report fraud

If you believe you have fallen victim of fraud please write to:

Danske Customer Service
Danske Bank
3 Harbourmaster place
IFSC
Dublin 1

Phishing e-mails

Phishing e-mails may include those purporting to come from Danske Bank, prompting you to reply with / enter confidential information. These types of e-mails are fake and are an attempt to capture your online banking or cardholder confidential details. Such confidential details could be your eBanking log on details, your SecureCode, card number and card expiry date or your card verification number.

You should never under any circumstances disclose personal details by e-mail. Danske Bank will never ask for personal details from you via e-mail.


How to spot a fake e-mail

A fake e-mail often begins with an impersonal greeting such as “Dear Customer” rather than a specific reference to your name.

Typically, a fake e-mail may state that your card has been used improperly. It encourages you to click a link that will take you to a fake website – for example, a site that looks like Danske Bank’s – prompting you to enter information.

Danske Bank will never send you an e-mail to ask for your account number or any other confidential information.


What to do if you receive a fake e-mail

  • Never reply when you receive a fake e-mail.
  • Do not click any links.
  • Never disclose personal information.
  • Forward the e-mail to this address: Phishingmails@danskebank.ie
  • Delete the e-mail.
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