What if I lose my device?
As long as your pin is secure, no one else can use your device to access your data. You will also be logged out of the Tablet Bank app after 30 minutes of non use.
As an additional security precaution, you can also set your device so that the screen will automatically lock after a period of non use.
Once you receive a new device, if you had been using the Tablet Bank app you do not need to re-register with us to start using it again straightaway.
Do I always need to log out?
To protect your personal and account information it is recommended that you always log off when you have finished using the app. If you do not select 'Log off' when you have finished using the app, it will remain open and will automatically log off after 30 minutes of non use.
As an additional precaution, you can also set your device so the screen will automatically lock after a period of non use that is set by you.
What if I have forgotten my pin or user ID?
If you have forgotten your pin you need to contact us to order a replacement. When you receive it, you need to log on and you will be prompted to change the replacement pin to one of your own choice which must be 4 digits.
If you have forgotten your user ID you can call us and we can confirm this to you over the phone. You can call us on + 353 1 484 3721 or through the "Contact " function on the apps.
Is the Tablet Bank app secure?
It is safe to use the Tablet Bank app. The 'Log on' solution is based on three general security principles providing a level of security that meets the highest standards:
- No unauthorised person can gain access to your personal data through the Tablet Bank app. This is because of the way we identify and transmit data.
- No unauthorised person can read data transmitted between you and the bank through the Tablet Bank app. We protect your data using SSL encryption.
- Data cannot be altered during transmission between you and the bank through the Tablet Bank app. Only you can carry out account transfers and similar transactions. Our system is based on the principle that financially binding transactions are verified electronically.